The Pet Nana is a licensed business in Cobb County, GA.
Ruhound's services West Marietta, Austell, Smyrna and East Powder Springs
Policies & Client Agreement
Download PDF version of the Pet Nana's Policies & Client Agreement: Policies and Client Agreement
1. Payment for Services:
We do not expect payment until the pet sitting assignment is completed. We will leave an invoice on the last appointment date with a total amount due. You may mail the payment or contact us for other arrangements.
2. Keys to your home:
We will need access to care for your pets. We would like to have 2 keys provided at the time of booking and we will return your keys after we ensure you have returned or we can keep them on file for future visits. There is a $5.00 charge if a visit is required to return keys. Our goal is to be available for your pet until you return home, so please let us know as soon as you have returned. You will be charged for additional visits if we must return at your scheduled time if we are not notified that you have returned home.
3. Future Visits:
Client authorizes this signed contract to be valid approval for future services for any purpose provided by this contract permitting us to accept telephone reservations for service and to enter premises without additional signed contracts or written authorization.
4. Severe Weather:
In the event of severe weather or natural disaster, Pet Sitter is entrusted to use best judgement in caring for pet(s) and home (unless instructed by client to do otherwise in writing). If circumstances beyond the control of Pet Sitter prohibit them from following instructions, Pet Sitter will be held harmless for consequences related to such decisions.
5. Emergencies:
In the event of personal emergency or illness of Pet Sitter, Client authorizes Pet Sitter to arrange for another qualified person to fulfill responsibilities as set forth in this contract. Client will be notified in such a case.
6. Other Visitors:
We cannot be responsible for the security of your residence if other persons are allowed access to your home. For safety reasons, we must have a list of persons who have a key or access to your home.
7. Food and Supplies:
In order to maintain adequate health of your pets, we ask that you have enough food and supplies on hand to meet your pet's needs during your absence. If it is necessary for us to purchase needed supplies, we will add the amount to your final bill. Receipts will be provided for anything we purchase on your pet's behalf. This also includes items purchased to ensure the safety of your pet, such as collars, leash, etc.
8. Security of Pets:
Please inform us of any pets having a destructive tendency, or those that are prone to escape. We use common sense and make every attempt to restrict and limit bad behavior by pets. We can not be responsible for any damage done by the pet to your home, yard, or property.
9. Health of Pets:
Pet sitter is authorized to seek emergency veterinary care if needed, with release from all liabilities related to transportation, treatment, and expense. Should specified veterinarian be unavailable, Pet Sitter is authorized to engage the services of their choice.
10. Reservations:
Advanced booking is strongly encouraged to ensure availability. Unless otherwise discussed, times are not guaranteed. We will be with your pet within an hour of the scheduled time.